To increase efficiency and gain a competitive edge, companies are seeking ways to improve order processing. Below are the top five questions companies should be asking when looking for an order processing automation solution and the answers you should be hearing.
- “We cannot afford to invest a lot of IT resources or budget into a solution. What are our options to easily and affordably automate our order management process?”
One option growing in popularity is a delivery model called Software as a Service (SaaS) in which software is centrally hosted in the cloud (i.e., on-demand). SaaS delivers a more economical solution for many customers and has become a common delivery model for most business application. With no software or hardware to install, on-demand solutions allows companies to get up and running, and seeing a positive impact on their business quickly. - “How can you help us to eliminate as much manual processing and human intervention as possible?”
Order processing runs most efficiently when human intervention and manual tasks are minimized. Your vendor should provide a solution that ensures orders are automatically verified, complies with business and audit policies, and enables a fully electronic processing environment where no manual data entry is required.
- “How does your recognition technology accurately identify content from different order formats, and do we need to set up a template for each order layout?”
You should not need a template for different orders. Your solution provider should deliver intelligent data analysis tools to speed up the automation process and provide better accuracy and security for order processing. - “Can you support our multiple office and multi-language needs? As a global company, we need to be sure your solution can be scaled out.”
In today’s global marketplace, you need an international solution provider who can support your automation needs across a network of offices around the globe, offer multi-language capabilities and have proven, cross-border deployment success. - “We can’t risk delays in business processes or the chance of losing critical information. Do you commit to delivering business continuity?”
Documents should be transmitted in a timely fashion with a redundant, always-on and backed up infrastructure so that information is handled in a secure, confidential and traceable manner. Your solution vendor should also make crucial business functions available to customers and suppliers at all times.
Unsure of what questions you should be asking about an order processing automation solution? Download the Order Processing FAQ Guide to discover the 13 questions for maximizing your automation investment.