As companies are streamlining and optimizing processes throughout the organization, CIOs and other business leaders are starting to land on order management.
Historically, order management has had its hiccups. Companies often accept orders coming into the organization in various formats—fax, email, and EDI. The reception of orders is a very manual effort, which usually involves order processors gathering the customer orders regardless of their format, entering the orders into their business processing systems (like SAP, Oracle, MS Dynamics and many others), and then having to validate their orders before submitting them to be fulfilled.
As you can imagine, this is an error-prone process that can be easily bogged down by customer calls, and the lack of visibility into order workflow and backlog.
Gartner Discusses Sales Order Management Applications
The Gartner CRM Vendor Guide for 2015 (released on March 11, 2015) acknowledges the importance of appropriate Sales Order Management applications and how they “enable sales and business partners to management sales orders, reduce administrative sales workload, increase solution/order accuracy, improve the quality of deliverable to clients and prospects, and through analytics, provide valuable insights into customers’ buying patterns.”
We were proud to make the list of vendors mentioned by Gartner for the Sales Order Management Applications!
What Does it Take to Achieve Sales Order Management Excellence?
We believe what we have learned from Esker’s Order Processing Automation customers holds true to what Gartner mentions in said report. Orders and customers are the lifeblood of businesses. Companies are starting to fill the holes in their order management processes and from there are seeing impressive results. Here’s what we have learned from our customers first-hand:
- Esterline has achieved faster order processing– Based on its own internal studies of processing time, Esterline’s Kirkhill-TA facility is saving 4-5 minutes per order with Esker (a savings of 800-1,000 hours annually). This is, in turn, improving the productivity of their department.
- BioMérieux’s order processing team has reduced the number of steps taken to process a customer order by half!
There’s more to know about these four companies that have transformed their order management. Check out this eBook and discover their challenges, solutions and results—the details will blow you away.
